Privacy Policy
We, the entity identified on this site by name and contact information published in the header of this site, the Company "Hiraya Holidays", publish this Privacy Policy (the “Policy”) to inform visitors and customers of our practices concerning the collection, use, and protection of information that you provide to us through interactions with this website and with those of our affiliate. This Policy applies to all visitors to the website as well as all customers and potential customers of our travel services.
​
1. For purposes of this Policy, “User” means any person (i) accessing the Company’s website, (ii) using the services available through the Company’s website, or (iii) contacting the Company via the website’s contact form.
2. Personally Identifiable Information (PII). In the course of using the Services, Users may be required to provide certain personally identifiable information to the Company, including such Users’ first and last names, mailing addresses (including zip codes), e-mail addresses, telephone and facsimile numbers, and other personally identifiable information. The Company may gather additional personal or non-personal information in the future. Depending upon the particular Service, some of the information the Company asks Users to provide is identified as mandatory and some as voluntary. If a User does not provide the mandatory information with respect to a particular Service, that User will not be able to use or access that Service. However, no personally identifiable information will be collected about a User until and unless a User provides such information in order to access a Service.
3. Non-Personally Identifiable Information. In the course of providing the Services, the Company may gather certain information that does not specifically identify a specific User. This information may include Uniform Resource Locators (“URLs”) used by Users to access the Services, the browser used by User to access the Services (Internet Explorer, Google Chrome, etc.), a User’s Internet Protocol (“IP”) address, and a User’s Machine Access Control (“MAC”) address. This information may be compiled and analyzed on both a personal and an aggregated basis and is used for the operation of the Services and to maintain the quality of the Services.
4. Use of Information. We will use the Information to provide the Services to you, including, as needed, sharing your information with third parties as provided in Section 4 below. We may also use your information to: (i) ensure that our records are accurate; (ii) send out information on additional travel or services you may be interested in on behalf of the Company and; (iii) Our Travel and Business Partners.
5. Sharing of Information. Except as otherwise stated in this Privacy Policy, the Company will not disclose, sell, trade, or lease a User’s personally identifiable information to other parties.
5.1 Outside Agents. Many of our services are provided by Outside Agents, and your personal information will be protected by and subject to Outside Agents’ privacy policy, located here: https://outsideagents.com/privacy-policy-2019/.
5.2 Travel Search Engine. The travel search engine is powered by Odysseus Solutions Inc. When using the travel search engine, your personal information is protected by and subject to Odysseus Solutions privacy policy and data protection protocols, incorporated herein by reference, located here https://www.odysseussolutions.com/privacy-policy.html and here https://www.odysseussolutions.com/data-security-statement.html respectively.
5.3 Client Relationship and Accounting Data. We, the Company, will maintain certain PII as described below to service bookings, communicate with you, and to manage accounting related information.
5.4 Other Third-Party Providers. Many of the Services involve delivering personally identifiable information to other third-party providers. Credit card transactions are handled by established third party banking, processing agents and distribution institutions. If a User uses a credit card to pay for Services, we will be required to share the User’s personally identifiable information with such institutions in order to verify and authorize the User’s credit card or other payment information.
5.5. Government Authorities. The Company may be required by law to provide personally identifiable information to governmental authorities in certain circumstances. The Company will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or other judicial requirements. The Company fully cooperates with law enforcement agencies in identifying Users who use the Services for illegal activities. The Company reserves the right to report to law enforcement agencies any activities that the Company, in good faith and in its sole discretion, believes to be unlawful.
5.6. Direct Marketing. The Company does not disclose User’s personally identifiable information to third parties for direct marketing purposes.